Ever wondered why some staff members in your organization have very poor interpersonal relationships with their colleagues, subordinates and even superiors? Why do some employees indulge in unnecessary altercations? Why do some have emotional outbursts that tend to shock all and sundry? Why do some Sales Executives fail to avoid heated exchanges with customers/clients, to such an extent that some even end up abusing or assaulting the most treasured asset (the customer) in any profit-oriented firm? Why would two employees descend so low in the workplace that both end up fighting, slapping, kicking each other in the full glare of other employees?
What could make a staff member remain very unproductive, even after attending several training programmes? What could make an employee hate the workplace to the extent that he/she would do anything and everything to stay outside the office environment in the guise of field work? Why would a boss not respond to the simple ‘’Good Morning’’ greeting from his subordinate? Even in government quarters, why would MPs or Senators lower their exalted offices by engaging fellow members in boxing and wrestling bouts in their hallowed chambers?
The answer to all the questions raised above is anchored on one vital concept: ‘’Low Emotional Intelligence Quotient’’. At Grandi Menti Consulting, our research findings have shown that for any employee to consistently improve his/her personal effectiveness, it is very crucial that such an employee be exposed to the rudiments of ‘’Emotional Intelligence’’ through series of well-planned and properly delivered training programmes. As an expert in training staff members of various organizations on how they could improve their Emotional Intelligence Quotient (EQ), I have observed that the bedrock for building a successful career is often non-existent in several people. Several individuals lack the fundamental understanding of what should be their focal point if they wish to sustain the momentum of behaving and acting rationally in the workplace. What is that essential component that is lacking in many individuals? The answer is ‘’Self-awareness’’. Emotions (fear, anxiety, shock, anger, etc.) can only be managed effectively, if we have mastered the art of ‘’self-awareness’’. Self-awareness allows one to act consciously rather than react passively. It also allows one to be in good psychological health. You effectively make changes by building on your areas of strength if you are properly schooled in the art of ‘’self-awareness’’ and ‘’emotional intelligence’’.
One of the benefits of having employees who are properly trained in managing their emotions is that they suddenly become more compassionate because having realized their weaknesses they are able to reposition their lives by drawing on the strengths of friends and colleagues who display more acceptable traits.
It is a fact that emotional outbursts and cognitive biases exist in everyone, all the time. However, you are not necessarily a bad person for having them. We are all human.
At Grandi Menti Consulting, our Training Facilitators are well equipped to help you improve your emotional intelligence quotient in a very short time, through customized training programmes that will yield immense benefits to individuals and the organizations they represent.
…Emmanuel Ifeanyi Anyanwu (BSc, MBA, MNIMN) – Managing Partner, Grandi Menti Consulting – 20200110